ORDERS & DELIVERS:
WHEN WILL MY ORDER BE SHIPPED?
Your order will be shipped within 24H after you place your order. You’ll receive a confirmation email as soon as your order has been processed.
HOW CAN I TRACK MY ORDER?
You can track your package by clicking here and using the tracking number we sent to you.
HOW LONG IT WILL TAKE TO DELIVER MY ORDER?
Depending on your country and the proximity to our warehouse, the delivery times range between 3 and 15 days.
HOW MUCH DELIVERY COST?
We offer FREE shipping for orders above 100$/€.
For orders below, cost depends on the weight of the package and destination country. Te value is calculated at checkout.
I'M MISSING SOMETHING IN MY PACKAGE
If that happened we’ll do anything to help. if you’re missing some item(s) in your order, Please contact us so we can help you.
CAN I CHANGE MY ORDER?
We can change your order(s) if the package has not been dispatched from our warehouse. Please contact us so we can help you.
I DIDN'T RECEIVED A CONFIRMATION E-MAIL
If you haven’t received an order confirmation by email shortly after you have completed your order, it may be due to an error has occurred your purchase or it may went to your spam box. Please contact us so we can help you.
PAYMENT & RETURNS:
WHAT PAYMENT METHODS YOU ACCEPT?
You can find the payment methods we accept in your country at checkout. You must choose your country to see the country specific payment methods we offer.
IS MY PAYMENT INFORMATION SHARED?
We do not store or see your payment information. The account information you enter when purchasing our products is sent directly in encrypted form (SSL), and only you and the Payment Service Provider have access to this information.
CAN I RETURN THE PRODUCTS?
You have the right to cancel your order within 14 days after your purchase. From the day we receive your cancellation you have 14 days to return the product. We’ll refund your order as soon as we have received the package at our warehouse. It usually takes around 1-7 business days for the payment to be visible on your account.
Furthermore, you are covered with a two year guarantee for faulty goods. This covers goods that are defective according to current consumer legislation.
If you wish to return a product please contact us so we can help you.
DO YOU HAVE A DISCOUNT CODE?
Follow us on Facebook and Instagram, we sometimes give discount codes to our community. We also recommend that you sign up for our newsletter, so you`ll never miss anything.
PRODUCTS:
ARE THERE ANY SIDE EFFECTS OR ALLERGENS?
No side effects or allergens have been detected. All products are safe to use and approved by European and American standards for safety.
HOW MUCH WARRANTY TIME DOES ELETRONIC PRODUCTS HAVE?
All of our products have a 2 year warranty.
ARE THE ELETRONICS POWER PLUGS COMPATIBLE WITH MY COUNTRY STANDARD?
Most of our eletronics comes with USB power cables. The ones that doesn't have USB ports, you have the option to select your plug type.